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Case Study

National Development Fund (NDF)

A connected customer experience built for the next interaction.

National Development Fund (NDF)

NDF adopted an advanced CRM solution to strengthen customer experience, automate workflows, centralise communication, and support scalable digital transformation.

Project Overview

Client
National Development Fund (NDF)
Platform
Creatio
Duration
6 months
Service type
CRM and customer-experience transformation
Industry
Government development finance

Unify customer interaction and operations

Make service more connected, responsive, and measurable.

NDF needed one advanced environment for client visibility, communication channels, case handling, customer-experience measurement, and future digital engagement.

An integrated Creatio CRM platform

One view of the client, connected across every channel.

Adree implemented a platform with a 360-degree client view, government-CRM integration, channel centralisation, CXHub measurement, custom APIs, and future-ready chatbot capabilities.

  • 360-degree client view
  • Government CRM integration
  • Centralised communication channels
  • CXHub and custom APIs

A superior, sustainable beneficiary experience

Faster case handling, stronger service quality, and scalable engagement.

Unified communications

One connected engagement environment

Automated operations

Accelerated request and case handling

Future-ready CX

Scalable integration for chatbots, live chat, and digital channels.

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