Unified communications
One connected engagement environment
Case Study
National Development Fund (NDF)
A connected customer experience built for the next interaction.
National Development Fund (NDF)
NDF adopted an advanced CRM solution to strengthen customer experience, automate workflows, centralise communication, and support scalable digital transformation.
Project Overview
- Client
- National Development Fund (NDF)
- Platform
- Creatio
- Duration
- 6 months
- Service type
- CRM and customer-experience transformation
- Industry
- Government development finance
Unify customer interaction and operations
Make service more connected, responsive, and measurable.
NDF needed one advanced environment for client visibility, communication channels, case handling, customer-experience measurement, and future digital engagement.
An integrated Creatio CRM platform
One view of the client, connected across every channel.
Adree implemented a platform with a 360-degree client view, government-CRM integration, channel centralisation, CXHub measurement, custom APIs, and future-ready chatbot capabilities.
- 360-degree client view
- Government CRM integration
- Centralised communication channels
- CXHub and custom APIs
A superior, sustainable beneficiary experience
Faster case handling, stronger service quality, and scalable engagement.
Automated operations
Accelerated request and case handling
Future-ready CX
Scalable integration for chatbots, live chat, and digital channels.
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