Automated workflows
Faster, more consistent handling.
Case Study
Insurance Authority (IA)
Faster, more transparent service for every beneficiary.
Insurance Authority (IA)
IA adopted a secure, scalable Creatio platform to improve consistency, communication, response times, and operational visibility for beneficiary complaints.
Project Overview
- Client
- Insurance Authority (IA)
- Platform
- Creatio
- Duration
- 6 months
- Service type
- CRM and complaints-management implementation
- Industry
- Insurance regulation
Modernise complaint handling
Improve service consistency, communication, and response times.
IA needed to centralise the management of medical and non-medical complaints while creating a smoother beneficiary experience and stronger operational visibility.
A unified Creatio complaints portal
Centralised interactions, workflows, and insight.
Adree delivered a portal with a central contact database, complaint and ticket management, social-channel integration, reporting, analytics, and Nafath connectivity.
- Centralised contact and interaction database
- Complaint and support-ticket management
- Social-media channel integration
- Nafath and existing-system integration
A better complaint-service experience
Improved transparency, service quality, and operational efficiency.
Data-driven insigh
Advanced reporting and analytics.
Scalable service foundation
Secure and customizable portal for continuous improvement.
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