Automated workflows
Faster, more consistent handling.
Case Study
Insurance Authority (IA)
Faster, more transparent service for every beneficiary.
Insurance Authority (IA)
IA adopted a secure, scalable Creatio platform to improve consistency, communication, response times, and operational visibility for beneficiary complaints.
Project Overview
- Client
- Insurance Authority (IA)
- Platform
- Creatio
- Duration
- 6 months
- Service type
- CRM and complaints-management implementation
- Industry
- Insurance regulation
Modernise complaint handling
Improve service consistency, communication, and response times.
IA needed to centralise the management of medical and non-medical complaints while creating a smoother beneficiary experience and stronger operational visibility.
A unified Creatio complaints portal
Centralised interactions, workflows, and insight.
Adree delivered a portal with a central contact database, complaint and ticket management, social-channel integration, reporting, analytics, and Nafath connectivity.
- Centralised contact and interaction database
- Complaint and support-ticket management
- Social-media channel integration
- Nafath and existing-system integration
A better complaint-service experience
Improved transparency, service quality, and operational efficiency.
Data-driven insigh
Advanced reporting and analytics.
Scalable service foundation
Secure and customizable portal for continuous improvement.
More Case Studies
We code their success stories.
Ministry of Industry and Mineral Resources
Ministry of Industry and Mineral Resources
A role-based SharePoint portal that centralises dashboards, KPIs, and business-intelligence reports.
Explore More
Bureau of Experts
Bureau of Experts
A digital platform that automates the full legal transaction lifecycle.
Explore More
T&S
T&S
A fully digital company-registration journey that replaces traditional in-person procedures.
Explore MoreReady to write your success story?
Let us bring the same results to your organization.